Online Returns Policy
If you are unhappy with your purchase, please send it back to our distribution center within 30 days here. All merchandise returns must be unworn, unwashed, and still have the original tags attached. We are happy to issue you a refund in the form of a K'lynn Kouture E-Gift Card for use on a future purchase. E-Gift Cards never expire!
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear). Defective items must be reported within 5 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 3 days of receiving your package.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. K'lynn Kouture does not provide return shipping labels for free. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
You can access our return portal here.
Reserved Rights Regarding Returns
K'lynn Kouture reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, K'lynn Kouture reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-K'lynn Kouture items sent to our distribution center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a customer's return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject our customers, but we must ensure the safety, welfare, and comfort of all K'lynn Kouture customers across the globe.
Final Sale Items
All SALE ITEMS are considered “Final Sale” and cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable. In the event of an unauthorized return, K'lynn Kouture reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.
Because we can't ensure our customer's will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift card once we've received your return. That way, you may use the E-Gift card towards the correct item/size or for another item.
If your item is damaged please reach out to us through email at firstname.lastname@example.org and we will gladly fix the problem as soon as possible. Please do so within 5 days of receiving your package.
Return by Mail
If you do not want to return your item by using one of our shipping labels please continue to use the return portal and click '"Return without label."
Our return address is:
2000 E. 42nd St Suite C-195
Odessa, Tx 79762
When returning pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached (if applicable). All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items.
All return shipping charges must be prepaid or processed through our return portal. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages when sending the package outside our return portal.
Return Portal: Click Here
Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days for your return to process once it is received in our distribution center. Your E-gift card covers the original purchase price and tax if applicable. K'lynn Kouture does not credit original shipping charges.
K'lynn Kouture requires items to be returned within 30 days of original receipt. Returns received in our distribution center after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, K'lynn Kouture will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift card for the remaining balance will be issued following our normal returns process.