Online Return Policy

We want you to LOVE your items! K'lynn Kouture was created to make our customers feel confident & their best.

You have 30 days from the date you receive your package to return your items. We are happy to issue you a refund in the form of a K'lynn Kouture E-Gift Card for use on a future purchase. 

Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility.

Reserved Rights Regarding Returns

K'lynn Kouture reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, K'lynn Kouture reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above. 

Non-K'lynn Kouture items sent to our distribution center will be discarded upon receipt.

Wardrobing & Excessive Returns

Our Customer Protection Team also handles situations in which a customer's return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject our customers, but we must ensure the safety, welfare, and comfort of all K'lynn Kouture customers across the globe. 

Final Sale Items

All sale items are “Final Sale” and cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable. In the event of an unauthorized return, Live Fabulously reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.

Exchanges

Because we can't ensure our customer's will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift card once we've received your return. That way, you may use the E-Gift card towards the correct item/size or for another item. 

Damaged Items

If your item is damaged please reach out to us through email at contact@klynnkouture.com and we will gladly fix the problem as soon as possible. Please do so within 5 days of receiving your package.

Return by Mail

Our return address is:

K'lynn Kouture

4511 N Midkiff Rd. Suite Co1c

Midland,TX 79705

When returning pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached (if applicable). All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items.

We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.

Credit

Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days for your return to process once it is received in our distribution center. Your E-gift card covers the original purchase price and tax if applicable. K'lynn Kouture does not credit original shipping charges.

Stale Returns

K'lynn Kouture requires items to be returned within 30 days of original receipt. Returns received in our distribution center after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. 

 

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