In- Store Pickup/Shipping Policy

Pickup Policy:

Store orders will be ready right away during business hours. You will also receive a courtesy email that your order is ready for pickup. 

Once you receive your shipping confirmation email, you have 17 days to pick up your order from that date.  If your order is not picked up within the 17 days your order will be restocked, and you will only receive store credit minus a 10% restock fee ( no exceptions).

Please make sure to bring your valid government-issued I.D. upon arrival. No orders will be released if your I.D. is not present. 

Store Pickup Location:

4555 E. University Blvd. Suite B-1

Odessa, Tx 79762 

If your order is still within the allowed time and you cannot pick up your order you may purchase a shipping label to have your order shipped to your home address.


SHIPPING

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct.  Use correct abbreviations and have spaces inserted properly.  If there is issues with verifying your address, customer service will contact you to try and resolve these issues.  

If you realize that you entered your shipping address incorrectly, please contact as soon as possible at contact@klynnkouture.com.  We will do our best to fulfill you request and change the address.  If we are unable to, we do not take responsibility for the incorrect information.

If your tracking information states that your package was delivered and you have not received it (lost/stolen).  You must take this up with the United States Postal Service.  K'lynn Kouture does not hold responsibility for package that state delivered.  Shipping fees are non-refundable nor the order.

Just a reminder that you will receive your order 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed.   After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn't include weekends or holidays.  When your order has been shipped, you will receive an email with tracking information.  If your order says delivered and you did not receive it, you must contact your local post office.  We do not issue refund for packages that state being delivered.

 

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